Terms and conditions,with no small print

A request becomes a booking only when we confirm it back to you. Sending the form or a message starts the process; our confirmation finishes it. Until you have that confirmation, no car is held for you.

We ask for at least 24 hours' notice before pickup. Rides themselves run at any hour of the day or night, every day of the year, but the booking needs to reach us a day ahead so the right car and driver can be assigned.

All bookings depend on a suitable vehicle and driver being available for your date, time and route. On busy dates, such as long weekends, festivals and wedding season, we may not be able to take a late request at all.

We do not publish a rate card, because the fare depends on the route, the vehicle, the duration and the hour. We quote your specific trip instead, and we confirm that fare before the trip begins. Once you have approved it, it does not change on the day.

Unless the quote says otherwise, the following are charged in addition to the base fare and are told to you when we quote:

For most trips, payment is made on completion, in cash, by UPI or by card, unless a separate corporate or account arrangement is in place.

Outstation trips and Tempo Traveller bookings may require an advance to hold the vehicle. Where an advance has been paid, it is non-refundable and non-transferable unless we have agreed otherwise with you in writing at the time of booking.

No payment is taken through this website. Anyone asking you to pay online in our name is not us; call us on the number on this site before parting with money.

Plans change and we would rather reschedule you than lose you. Tell us as early as you can and in most cases there is no charge at all.

Once a driver has been assigned and dispatched to your pickup, a change or cancellation may carry a charge, because the car and driver have already been committed to your trip and turned away others.

If nobody appears at the pickup point and we cannot reach you on the number given, the booking may be treated as a no-show and the full charge may apply. Please keep your phone reachable around the pickup time, particularly for early-morning airport runs.

We will tell you if a charge applies before we apply it.

We plan pickup times with a margin for the traffic we expect on your route, and for airport trips we work backwards from your flight time. That is a plan, not a promise about the road.

We are not responsible for delays outside our control: traffic, diversions, road closures, protests, weather, fog, vehicle breakdown, accidents on the route or any other unforeseen event. Where a delay is our fault, we will say so and put it right.

For flights and trains, please allow a sensible buffer and follow our advice on when to leave. If you ask for a later pickup than we recommend, the timing risk is yours.

We assign the category of vehicle you booked, such as a sedan, an MUV, an SUV or a Tempo Traveller. A specific model, colour or registration cannot be guaranteed, and we may substitute an equivalent or better vehicle from the same category.

If a vehicle develops a fault before or during your trip, we will arrange a replacement as quickly as we can.

Seating capacity is a limit, not a target. We cannot carry more passengers than the vehicle is licensed for, and drivers will not agree to it.

Tell us your luggage when you book so we can send a vehicle that will actually take it. Luggage capacity is limited by the boot, and a full car of passengers with large suitcases needs an SUV rather than a sedan.

Items carried must not damage the vehicle or endanger anyone in it. Illegal, hazardous, flammable or otherwise prohibited goods may not be carried under any circumstances, and a driver who suspects them may refuse or end the trip.

We ask that passengers behave reasonably towards the driver and the vehicle. Abusive, threatening or unsafe behaviour, or behaviour that puts the driver at risk while driving, entitles the driver to end the trip. Smoking and alcohol are not permitted in our vehicles. Where a vehicle is soiled or damaged, a cleaning or repair charge may be applied.

Please check the vehicle for your belongings before you leave it. We will make every reasonable effort to return anything left behind, but we cannot accept responsibility for lost items.

Our vehicles carry the insurance required by law, and our drivers hold valid commercial licences.

Our responsibility is limited to providing the transport you booked with reasonable care and skill. We are not liable for indirect or consequential losses arising from a delay or a cancellation, such as a missed flight, a missed connection, a forfeited hotel booking or a lost business opportunity.

Nothing in these terms limits any liability that cannot be limited under Indian law, including liability for death or personal injury caused by negligence.

Our drivers keep to speed limits and traffic law, and we set pickup times so that nobody has reason to make up lost time by driving faster. A request to drive faster than is safe or legal will be declined.

Seat belts are to be worn by every passenger. Drivers may decline to move until they are.

On hill and long-distance routes, drivers take the rest breaks they need. This is a safety requirement, not an optional extra, and it is built into the time we quote.

Tell us, and tell us early. Most problems are fixable while the trip is still happening, which is why our line is answered around the clock.

Call +91-9536289000 or email yatratravelsnoida@gmail.com with your booking details and what happened. We will look into it and come back to you.

These terms are governed by the laws of India, and the courts at Gautam Buddh Nagar, Uttar Pradesh, have jurisdiction over any dispute arising from them.

If any part of these terms is found to be unenforceable, the rest continues to apply.

We may update these terms from time to time. The version on this page at the moment you book is the version that applies to that booking, and the date at the top tells you when it last changed.